Shipping & Returns

Last updated: April 15, 2022

We estimate delivery dates based upon the availability of your item(s) and your shipment's destination. We usually get your shipment delivered within 2-5 business days of your placing the order on our website depending on the location. If there is any further delay in shipping the products, one of our customer support team will keep reach out to you.

Even though we try our best to ensure on-time delivery, there are certain conditions under which the delivery may get delayed:

  • Incorrect shipping address
  • Incorrect PIN code
  • Nobody available at shipping address
  • Extreme weather conditions

Convenience Fee

We incur extra charges to ensure that you are able to get your diagnostics done in a private and safe space. That is why we charge a convenience fee on only our diagnostics to provide an excellent experience to you.

Rescheduling, Replacement and Cancellation Policy

At Janani.life, we strive to give you the best shopping experience possible. So in case, you want to reschedule, replace, or cancel an order, here are the rules that will help us in delivering a great experience to you.

Both Nutraceuticals and Diagnostics orders can be cancelled before the order is shipped, or marked to be shipped. We don’t charge you any cancellation fees. If you paid with a Credit or Debit card, your amount will be reflected in the bank account/card/wallet in 4-15 working days.

Both Nutraceuticals and Diagnostics orders can be rescheduled at no extra cost, if the rescheduling is initiated before the dispatch of the product. Otherwise, rescheduling charges of INR 200 will apply.

Nutraceuticals orders can be rescheduled as many times and the above guidelines will apply for every reschedule.

Diagnostics orders can be rescheduled twice within a window of 7 days from the date of the order of the product, post which any reschedules won't be allowed.

Sample Collection for diagnostics can be rescheduled twice, at no extra cost, if the customer gives notice before 10 am on the day of sample collection.Otherwise, rescheduling charges of INR 200 will apply.

The sample collection for diagnostics can be rescheduled multiple times within a window of 7 days from the date of delivery , post which any reschedules won't be allowed.

Both Nutraceuticals and Diagnostics orders can be replaced at no extra cost subject to the following terms:

  • Replacement requests will be subject to checking and vetting by Janani.life
  • The customer has received them in a condition that is physically damaged
  • It is determined that the product was not damaged while in the customer's possession
  • The order is not different from what was shipped
  • The order is returned in original condition with the original receipt/tags intact and in their original packaging

Please note that damages due to neglect, improper usage or wrong application will not be covered under this Policy

In case of any questions, all you need to do is give us a call or email us. You can reach us at +91 740-671-1252 or customercare@janani.life and our customer care will be happy to assist you.